What are the responsibilities and job description for the ServiceNow Platform Architect position at Infinite Computer Solutions (ICS)?
Job Details
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As a ServiceNow Certified Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry. Your expertise will drive best practices, governance, and data stewardship related to the Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams.
Responsibilities:
Solution Design and Governance:
- Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
- Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
- Establish and enforce governance policies related to the Order Management module, emphasizing data quality, security, and compliance.
Product Catalog and Inventory Management:
- Lead the design and maintenance of the Product Catalog within ServiceNow.
- Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.
- Implement data stewardship practices to maintain the integrity of product data.
- Collaborate with stakeholders to enhance the catalog s usability and relevance.
- Order Fulfillment Process Optimization:
- Analyze existing order fulfillment processes and identify areas for improvement.
- Optimize workflows, automation, and orchestration to streamline order processing.
- Ensure seamless integration between the Product Catalog, Inventory, and order fulfillment workflows.
Technical Leadership:
- Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.
- Mentor junior architects and developers, fostering a culture of continuous learning and growth.
- Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.
- Collaboration and Communication:
- Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.
- Communicate complex technical concepts to non-technical stakeholders effectively.
- Participate in project planning, estimation, and execution.
Continuous Improvement:
- Monitor ServiceNow Platform performance, identify bottlenecks, and propose enhancements.
- Drive continuous improvement initiatives related to the Order Management module.
- Participate in ServiceNow community forums and contribute to knowledge sharing.
Qualifications:
ServiceNow Certification:
- Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.
- ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) preferred.
Industry Experience:
- Minimum 5 years of experience in ServiceNow architecture, design, and implementation.
- Specific experience in Telecom & Media industry processes, especially related to order management.
Technical Skills:
- Proficiency in ServiceNow platform capabilities, including workflows, catalog management, and integrations.
- Knowledge of REST APIs, JavaScript, and ServiceNow scripting.
- Familiarity with data modeling and relational databases.
- Communication and Leadership:
- Excellent communication skills, both written and verbal.
- Ability to lead and influence technical decisions.
- Strong problem-solving and analytical abilities.
Education:
Bachelor s degree in computer science, Information Systems, or a related field.
