What are the responsibilities and job description for the ServiceNow platform Architect position at JPS Tech Solutions LLC?
Role: Service Now Platform Architect
contract on W2
Location – Plano, Texas
Duration: 6-12 months
Job Description: Special need- US Citizen or Green card Holder.
Job Requirement : Mandatory to have ServiceNow Certified Application Developer Certification
ServiceNow Platform Architect :
Responsibilities:
Solution Design and Governance:
- Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
- Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
- Establish and enforce governance policies related to the CSM, ITSM, ITOM, CMDB emphasizing data quality, security, and compliance.
Product Catalog and Inventory Management:
- Lead the design and maintenance of the Product Catalog within ServiceNow.
- Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.
- Implement data stewardship practices to maintain the integrity of product data.
- Collaborate with stakeholders to enhance the catalog’s usability and relevance.
- Trouble Ticket LifeCycle Management Process Optimization:
- Analyze existing Ticketing Flow processes and identify areas for improvement.
- Optimize workflows, automation, and orchestration to streamline the processing.
- Ensure seamless integration between the ServiceNow modules and external Systems and also various workflows.
Job Type: Contract
Work Location: In person
