What are the responsibilities and job description for the Bilingual Call Center Agent position at Infinite Computing Systems?
Position Description:
Help desk center for the existing Centralize background.
Provides answers to clients by identifying problems.
Researching answers, and guiding clients through corrective steps.
Essentially, a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.
Strong technical proficiency in computer systems and troubleshooting.
Excellent customer service skills.
Effective communication abilities.
Problem-solving aptitude.
Attention to detail.
The ability to multitask.
Familiarity with ticketing systems.
All while demonstrating patience and empathy when interacting with users facing technical issues
Skills Required:
Provides answers to clients by identifying problems.
Researching answers, and guiding clients through corrective steps.
Essentially, a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.
Strong technical proficiency in computer systems and troubleshooting.
Excellent customer service skills.
Effective communication abilities
Problem-solving aptitude
Attention to detail.
The ability to multitask.
Familiarity with ticketing systems.
All while demonstrating patience and empathy when interacting with users facing technical issues
Experience Required:
Call Center experience
Office environment experience
Job Type: Contract
Pay: $20.99 per hour
Expected hours: 40 per week
Shift:
- Day shift
Experience:
- Call center: 2 years (Required)
- Excellent customer service: 2 years (Required)
- Spanish: 2 years (Required)
- Basic systems troubleshooting: 1 year (Required)
Work Location: In person
Salary : $21
