Network Telecom Specialist

The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network). This position assists the Tier I/II network technicians who monitor the hosted networks. Will provide incident response on the system(s), ticket narration, document management and will communicate with internal and external customers, site technicians, and customers alike. Will provide support to assist with tracking problems through to resolution. This position additionally supports NMAC leadership as well as 911 fee documentation.

Skills Required:
Bachelor’s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience.
Understanding of technologies, operating systems, networking.
Knowledge and experience with Microsoft Excel
Self-motivated, enthusiastic, and able to handle multiple support cases
Strong writing skills to maintain organized documentation
Customer-oriented, and capable of providing high levels of client satisfaction
Collaborate and work well with others and supporting a team
Experience with VOIP technologies is a plus
Experience in a public governance sector is a plus.
Strong skills in time and calendar management for team and leadership

Knowledge of network cabling, network classification and network topology

Job Type: Contract

Pay: $35.00 - $37.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Understanding of technologies, operating systems, networking: 4 years (Required)
• Microsoft Excel: 4 years (Required)
• Handle multiple support cases: 4 years (Required)
• Maintain organized documentation: 4 years (Required)
• VOIP technologies: 4 years (Required)
• Leadership: 4 years (Preferred)
• Network cabling/network classification/network topology: 4 years (Required)

Work Location: On the road

Salary : $35 - $37