Account Supervisor

Infinite Global is an international communications firm specializing in PR, Content & Campaigns, and Crisis & Litigation. Our clients are ambitious, complex organizations that need to engage with sophisticated audiences. We provide the experience, skills and insight to drive brands forward and, in special situations, to deploy strategies to defend clients from reputational risk.

Our roots are in the legal sector, where our unrivaled depth of knowledge allows us to provide counsel to the world’s largest, most profitable and most specialized law firms. Other professional services firms look to us for a nuanced understanding of their businesses, a clear sense of the kinds of stories that make news, and tested knowledge of when and how to engage the media.

Our unwavering client focus sets us apart and our approach and success earns accolades from our clients and peers. We are consistently named among PR News’ “Agency Elite" and "Top Places to Work in PR” and have been recognized as the “Best PR Firm” by the National Law Journal seven times.

What we’re looking for

An Account Supervisor to play a leading role in managing client relationships as the main point of contact for a portfolio of legal and professional services account teams. You will guide the development and execution of strategic media relations initiatives while monitoring deliverables, team performance and budgets. Outside of day-to-day client work you will have opportunities for professional development through mentoring junior employees, direct access to agency leadership, participating in new business pitches and supporting crisis and litigation communications projects.

You will be key member of a dynamic, high-functioning team, a strong writer, trend spotter and creative brainstormer who isn’t afraid to share ideas and opinions. Ideal candidates will have 5-6 years of B2B agency or in-house PR experience, with at least four of those years in a directly client-facing/account management role.

What you’d do

• Effectively handle all aspects of proactive and reactive media relations activities for a portfolio of professional services clients.
• Develop clear, thoughtful, and strategic communications (strategy plans, client emails, intake memos, etc.) with minimal input from account lead.
• Articulate, implement, and manage day-to-day execution of account strategy.
• Facilitate client calls and meetings and serve as highly responsive day-to-day client contact.
• Demonstrate a proficient understanding of your clients’ business and the competitive landscape. Provide strategic recommendations and creative ideas and proactively identify and address clients’ needs.
• Manage day-to-day performance of account teams. Ensure quality work, deadline adherence, effective processes, and that team consistently meets or exceeds agreed upon expectations, deliverables, and metrics.
• Demonstrate strong strategic, analytical, and project management skills; ability to take responsibility for a diverse number of projects and to complete them in a timely manner with general direction from account lead.
• Participate in the new business process by articulating strategies and tactics and attending pitch meetings.
• Serve as a line manager for junior professionals; provide onboarding support, training and ongoing feedback and participate in reviews.
• Act as a mentor for junior colleagues by modeling desired behavior; demonstrate a strong work ethic, intellectual curiosity, commitment to collegiality and growth mindset.
  

Why we want you

• Bachelor’s degree or equivalent work experience.
• Minimum of five years’ PR / communications experience. Exposure to professional services / B2B clients is required; previous agency experience is highly preferred.
• Highly curious, creative, and results-driven, with superior critical thinking, communication (verbal and written) and interpersonal skills.
• Proven track record of successfully implementing a variety of creative and effective public relations initiatives that have generated measurable results for clients.
• Demonstrated ability to manage a team and lead multiple projects simultaneously; making sound judgments on a daily basis and knowing when to seek senior counsel.
• Strong understanding of how law firms and professional services organizations can effectively communicate to their audiences.
• Demonstrated strength as a writer; knowledge of AP style and ability to proof, edit and coach others’ writing abilities.
  

What we offer

• Friendly and highly collaborative working environment where your voice will be heard and your ideas will count.
• Opportunity to work with leading law firms and professional services firms on a global scale within an international network.
• A focus on growth and professional development: twice annual professional planning sessions, regular access to leadership and mentorship opportunities. 
• Competitive salary and customizable benefits package including:
  • 100% company paid health, dental and vision insurance coverage
  • 401k with 25% company match
  • Monthly benefit stipend that can be used for health and wellness, transportation, student loan repayment or charitable contributions
  • Employee Assistance Program and free annual membership to the Calm app
• Ample time off: 15 vacation days, 10 annual company holidays, nine days paid sick leave, one personal day and an “on call” period between Christmas and New Year’s.
• Unlimited paid time off to volunteer and 100% matching of charitable contributions up to $1,000 per year.
• Thorough onboarding and training process that extends throughout your tenure with the company.
  

The current annual base salary range for this position is $84,000 to $94,000. Individual compensation varies based on job related factors, including relevant experience, qualifications, skills, seniority, geographic location, performance, revenue-based metrics, and business or organizational needs. The range listed is just one component of Infinite Global's total compensation package for employees.

Infinite Global is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Please note: if you provide the names of references we will not contact them without first notifying you.

Salary : $1,000