What are the responsibilities and job description for the Customer Service Development Representative position at Infiniti Of Columbus?
POSITION: BDC SERVICE AGENT
CUSTOMER SERVICE
Infiniti of Columbus is growing at an exciting pace and is looking for a professional to join our Service Call Center Team!
Are you outgoing? Confident? Do you enjoy making money? Do you enjoy communicating with people?
Can you stick to our process and at the same time make it your own?
If so, you may have the right stuff to be a great fit for one of our open Call Center/Business Development Agent positions.
PURPOSE OF THIS POSITION:
As a BDC Service Agent, you will be the direct initial person of contact for every new or existing customer. The ultimate goal would be to facilitate and encourage inbound and outbound service appointments.
PRIMARY RESPONSIBILITIES:
· Facilitate appointments for maintenance services.
· Respond to inbound phone call and internet inquires to develop customer trust and generate service appointments at our multiple locations.
· Follow up with customers for satisfaction and to produce referrals.
· Perform all other business development duties as assigned.
GENERAL REQUIREMENTS:
· Professional and has the ability to make a compelling introduction.
· Willing to participate in skills and product training.
· Multi-tasker and excellent customer service skills.
· Proven track record for meeting and exceeding goals.
· Computer proficiency
· Proven ability to communicate clearly and effectively
QUALIFICATIONS:
· High School Diploma or equivalent.
· 1 year customer service/hospitality experience preferred
· Skilled at building positive relationships over the phone or via email.
· Excelled communication skills
· Bilingual Candidates are encouraged to apply.
FULL TIME
18.00-26.00 based on experience
Monday-Friday
Saturday shift 8-4 rotating shift.
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Performance bonus
Ability to Commute:
- Dublin, OH (Required)
Ability to Relocate:
- Dublin, OH: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $26