What are the responsibilities and job description for the INFINITI Automotive Service Advisor position at Infiniti of Northern Kentucky?
INFINITI of Northern Kentucky is looking for a Service Advisor! We are seeking an Infiniti or Nissan experienced preferred Service Advisor that is looking for a great career opportunity! If you thrive on challenge, possess high energy, are committed to hard work and want to be paid based upon performance you may be the individual we are seeking!
What We Offer
- CSI Bonus based on performance
- Team environment - everyone here wants and encourages others to succeed
- A company that is truly concerned about your growth and development
- Customer satisfaction is extremely important to us, and it shows
- Friendly and professional business environment
- Great benefits package includes medical, dental, vision, 401K and paid vacation
The Automotive Service Writer / Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Duties
- Ascertains automotive problems and services by listening to customers’ description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Ensure the customer has a positive dealership experience.
- Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled.
- Spend quality time building relationships with the customers
Requirements
- Service Advisor experience with a luxury brand (Preferred)
- ADP/CDK experience preferred
- Superior communication and customer service skills
- Excellent follow-up skills
- Accountable and prompt
- Maintaining a positive, can-do attitude
- Valid Driver’s License and clean record – Pre-Employment Background Check Required
- Drug FREE workplace – Pre-Employment Drug Screening Required
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Other Insurance (such as Disability and Accident)
- 401(k) with Match
- Paid Time Off
- Employee Discounts
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
