Solar Service Department Manager

Infinity Energy has been leading the NY/NJ/CT solar revolution one home at a time. We’ve been specializing in the design, financing and delivery of affordable home solar since 2007. We are experiencing explosive growth and are looking for hard working and talented individuals to help continue our growth in accordance with our company mission, core values and code of ethics.

Position Overview:
The Solar Service Department Manager will oversee the day-to-day operations of the service department, ensuring efficient installation, maintenance, and repair of solar energy systems. This role will be responsible for managing a team of technicians, driving customer satisfaction, and ensuring all solar projects meet the highest standards of quality and safety. The ideal candidate will be a proactive, solutions-oriented leader with a passion for renewable energy.

Key Responsibilities:

• Lead and manage the service department, ensuring high standards for quality, safety, and customer satisfaction.
• Supervise, train, and mentor a team of service technicians and customer support staff.
• Oversee scheduling and coordination of service calls, installations, and repairs.
• Develop and implement efficient processes to improve the productivity and performance of the service team.
• Ensure compliance with all local, state, and federal regulations regarding solar installations and service.
• Manage customer relationships, providing exceptional service and addressing issues promptly.
• Collaborate with the sales, engineering, and operations teams to ensure smooth project execution.
• Monitor department performance metrics and continuously seek areas for improvement.
• Maintain accurate service records and ensure timely documentation of service activities.
• Manage inventory of parts, tools, and equipment for the service team.
• Handle customer complaints or escalations in a professional and timely manner.

Qualifications:

• Proven experience (5 years) in solar energy, electrical, or related field.
• Previous experience in a managerial or supervisory role in a service-oriented industry.
• Experience with Enphase, SolarEdga and Tesla systems.
• In-depth knowledge of solar energy systems, installation, maintenance, and troubleshooting.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously and work under pressure.
• Understanding of local and national building codes and regulations for solar installations.
• Proficient in using service management software and MS Office Suite.
• Relevant certifications (e.g., NABCEP, electrical certifications) a plus.

Preferred Skills:

• Bachelor’s degree in Renewable Energy, Engineering, or a related field.
• Experience with project management software and tools.
• Strong customer service orientation and problem-solving skills.
• Ability to foster a positive and productive work environment.

Job Type: Full-time

Pay: $80,000.00 - $105,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Experience:

• Construction: 1 year (Preferred)

Ability to Commute:

• Mahwah, NJ 07430 (Required)

Ability to Relocate:

• Mahwah, NJ 07430: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $105,000