What are the responsibilities and job description for the Service Department Manager position at Liberty Family of Dealerships?
At Liberty Hyundai, we're committed to delivering exceptional customer experiences. As a Service Department Manager, you'll play a critical role in ensuring our customers receive prompt, courteous, and effective service. Your responsibilities will include overseeing service orders, managing the flow of work in the Drive Lane, and providing concierge support for all owner inquiries.
Key Responsibilities:
- Manage service orders and workflow to ensure efficient and effective service delivery
- Provide exceptional customer service, responding to customer inquiries and resolving issues promptly
- Collaborate with technicians to diagnose vehicle problems and develop effective repair plans
- Oversee the administration of warranty claims and training of service department employees
- Set schedules and assign tasks to service department employees to ensure optimal productivity
Qualifications:
- Proven ability to manage multiple priorities and deadlines
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Benefits:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Opportunities for professional growth and development
