What are the responsibilities and job description for the Account Executive - Home Warranty Solutions position at Infinity?
Description:
Infinity has partnered with a leading home warranty provider and is seeking highly motivated and driven individuals to join this growing program. Candidates who have a background in B2C sales and are driven by providing excellent customer experience can step into this role and make an immediate impact.
Requirements:
Responsibilities:
- Outbound calling?using a provided lead list?
- Identify coverages, eligible coverages and upsell the customer to additional products.
- Accurately disclose terms and conditions to ensure customer comprehension.
- Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities.
- Utilize strong communication skills, including clear enunciation.
- Willingness to accept constructive feedback and make necessary improvement.
- Meet and exceed all program KPIs.
- Reliable attendance.
- Perform other related duties as assigned.
Ideal Candidate & Qualifications:
- 1 year of contact center experience preferred
- 2 years or more of sales experience preferred
- Ability to maintain broad knowledge of client products and services
- Comfortability in using multiple technology systems, effectively
- Think quick and rebuttal objections
- Passion for delivering exceptional customer experiences, by executing with energy and excellence
- Ability to project a positive and professional attitude towards all customers
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift up to 10 pounds, if necessary.
