What are the responsibilities and job description for the Inbound Customer Service Representative position at Infinity?
Responsibilities:
- Empathize with customers who are in a high-stress situation
- Handle and address customer and provider questions about billing and registration
- Provider customers, providers, and client’s updates throughout the dispatch process
- Navigate through different platforms that include Microsoft Office and other web-based services
- Accurately locate customers over the road using Google Maps and other tools
- Multi-task between answering inbound calls and handling calls queued by other members of the team
- Keep up to date on growing customer base
- Review customer accounts to determine if they are active at time of service
- Keeps up in a fast-paced environment
- Answering inbound and make outbound calls as needed
Ideal Qualifications:
· 6 months experience in customer service.
· Type 25 WPM
· Passion for and helping others.
· Proven track record of working in a fast-paced environment.
www.infinitydelivers.com
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Will you be able to commute to our office at 4700 Tama St SE 52403
Experience:
- Call center: 1 year (Preferred)
Work Location: In person
Salary : $14
