Senior Account Manager, Client Services (6 month contract)

SALARY: Up to $8,000 per month

LOCATION: New York (hybrid)

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120 of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Senior Account Manager, Client Services

Reporting of the role

This role reports to the Account Director

Overview Of The Job

As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing a fast moving brand campaign for a technology company in post sale by delivering best in class client service.

3 Best Things About The Job

• Be part of one of the fastest-growing Global influencer marketing agencies
• The opportunity to partner with leading brands to power their influencer strategy.
• Joining the business at a time of growth and expansion in the NA (North America) region
  
  
  

Measures of success –

In the first few months, you would have:

• Build Team Relationships: Engage with your manager and team members to understand your role’s impact and establish strong connections.
• Learn Key Processes: Get up to speed with our campaign trackers, sourcing, and creator selection.
• Master Key Tools: Slack, Google Workspace, and Waves.
• Creator Communication: Identify, contact, negotiate, and onboard creators via our platform, Waves.
• Creator Management: Draft contracts, manage briefs, compile creator lists, and handle outreach/negotiations. Share creator guidelines for campaigns.
• Client Interaction: Lead client communication, answer questions, and support calls and emails under the guidance of your manager.
  
  
  

Roles & Responsibilities:

• Oversee campaign execution for specific campaigns.
• Sit within a team of client service individuals who support you and one another on campaign execution.
• Take on client facing ownership and responsibilities alongside the Account Director and Group Director to help drive consistent sales and repeat business for the sales team.
• Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge, where applicable
• Managing & working collaboratively to support new business opportunities
• Support in achieving and exceeding monthly KPI targets
• Have experience in budget management, forecasting and tracking project costs and updating clients on spendings.
• Ability to help lead on creating Post Campaign Analysis reports & presenting to the client
• An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results
  
  
  

What you will need:

• 4 years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative
• Experience working across TikTok as a badged partner is a plus. Must have experience working across TikTok campaigns
• Experience managing high volumes of creators and content a must
• Affiliate experience a plus, specifically handling and tracking multiple discount codes simultaneously
• Experience in account management, creator management, measurement, paid media and working within a revenue organization
• Experience in delivering post-campaign analysis
• Experience with designing decks is a plus
• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
• Experience in revenue recognition systems and processes
• Experience and knowledge of CRM tools such as Hubspot and Salesforce
• You are commercially aware, organized, confident and communicate exceptionally well
  
  
  

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.