Senior Account Manager Client Services 6 month contract

SALARY : Up to $8000 per month

LOCATION : New York (hybrid)

Who are we

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity data and technology with a unique people power & platform power approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencers gamechanging proprietary technologies which are supercharged by official partnerships and data integrations with the worlds leading social platforms for realtime and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the True Human Influence movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries Influencer has been helping brands navigate the everevolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge experience and technology that have enabled them to deliver thousands of campaigns for hundreds of brands in markets across the world. Today Influencer has a team of 120 of the best talent in the industry working across Europe North America and the Middle East. From Google to CocaCola from Amazon to Microsoft and from TikTok to Meta they work with companies brands and agencies across every vertical building meaningful relationships between brands creators and their audiences.

Job Title

Senior Account Manager Client Services

Reporting of the role

This role reports to the Account Director

Overview of the job

As a Senior Account Manager you will work within the Client Services team. This role is tasked with overseeing and executing a fast moving brand campaign for a technology company in post sale by delivering best in class client service.

3 best things about the job

Be part of one of the fastestgrowing Global influencer marketing agencies

The opportunity to partner with leading brands to power their influencer strategy.

Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success

In the first few months you would have :

Build Team Relationships : Engage with your manager and team members to understand your roles impact and establish strong connections.

Learn Key Processes : Get up to speed with our campaign trackers sourcing and creator selection.

Master Key Tools : Slack Google Workspace and Waves.

Creator Communication : Identify contact negotiate and onboard creators via our platform Waves.

Creator Management : Draft contracts manage briefs compile creator lists and handle outreach / negotiations. Share creator guidelines for campaigns.

Client Interaction : Lead client communication answer questions and support calls and emails under the guidance of your manager.

Roles & Responsibilities :

Oversee campaign execution for specific campaigns.

Sit within a team of client service individuals who support you and one another on campaign execution.

Take on client facing ownership and responsibilities alongside the Account Director and Group Director to help drive consistent sales and repeat business for the sales team.

Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge where applicable

Managing & working collaboratively to support new business opportunities

Support in achieving and exceeding monthly KPI targets

Have experience in budget management forecasting and tracking project costs and updating clients on spendings.

Ability to help lead on creating Post Campaign Analysis reports & presenting to the client

An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results

What you will need :

4 years working in an agency or brand within client services influencer marketing advertising social media and / or creative

Experience working across TikTok as a badged partner is a plus. Must have experience working across TikTok campaigns

Experience managing high volumes of creators and content a must

Affiliate experience a plus specifically handling and tracking multiple discount codes simultaneously

Experience in account management creator management measurement paid media and working within a revenue organization

Experience in delivering postcampaign analysis

Experience with designing decks is a plus

Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

Experience in revenue recognition systems and processes

Experience and knowledge of CRM tools such as Hubspot and Salesforce

You are commercially aware organized confident and communicate exceptionally well

At Influencer were committed to cultivating an environment that promotes diversity equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. We are committed to embedding Diversity Equity & Inclusion into everything we do at Influencer making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.

Key Skills

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Employment Type : Full Time

Vacancy : 1

Salary : $8,000