What are the responsibilities and job description for the Quality Assurance Manager position at Influx Infosys?
We are seeking an experienced Quality Assurance Manager to lead and oversee the implementation of quality standards in software development and IT processes. The ideal candidate will have a strong background in system development, process improvement methodologies, and business operations. This role requires a proactive leader who can manage User Acceptance Testing (UAT), define best-in-class quality standards, and drive continuous improvement in IT processes.
Description
General Expectations
- Minimum of seven (7) years of system development and business experience.
- Proven experience in developing and conducting test processes for various systems, client users, and units across an organization.
- Prior management, supervisory, or team leadership experience is required.
Key Responsibilities
- Define, implement, and integrate quality principles and processes into software development and IT operations.
- Oversee User Acceptance Testing (UAT) processes for the Project Management Office and its programs.
- Ensure adherence to established quality standards and compliance with customer requirements.
- Analyze best-in-class processes and define customer satisfaction metrics.
- Understand and optimize the interaction between business operations, operating systems, and network processes.
- Promote quality assurance principles through training, team facilitation, communication programs, and team-building activities.
- Research, develop, and implement testing methods and procedures to enhance software quality.
- Create and maintain an automation library for testing processes.
- Monitor and report on defects, ensuring timely resolution.
- Ensure that products, applications, and systems meet the highest quality standards before deployment.
Required Qualifications & Skills
- Certification in Process Improvement Methodologies, such as Lean Six Sigma or Kaizen.
- Lean Six Sigma Green Belt or Black Belt certification is strongly preferred.
- Strong skills in business process mapping, identifying bottlenecks, and analyzing inefficiencies.
- Familiarity with tools like Microsoft Visio, Lucidchart, or specialized business process modeling tools (e.g., BPMN software like Bizagi or ARIS).
- Excellent verbal and written communication skills and strong interpersonal skills.
- Proven leadership and motivational skills with the ability to drive team success.
Preferred Skill Set
- Certification in Quality Assurance, such as International Software Testing Qualifications Board (ISTQB), is a plus.
- Experience with the Waterfall Methodology is preferred.
- Experience with test automation frameworks and quality control tools.
- Expertise in software testing methodologies and best practices.
- Strong analytical, problem-solving, and decision-making abilities.
