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IT Tech Support Technician

Info Advantage Inc
Rochester, NY Full Time
POSTED ON 4/22/2025
AVAILABLE BEFORE 6/21/2025
Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Training & development

We are seeking a Tech/Helpdesk Support Technician to join our team!

You will resolve computer-related issues for your clients.

Responsibilities:


  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
Qualifications:


  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

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