What are the responsibilities and job description for the Desktop Support Technician position at info-jini?
Position: Desktop Support/End-User Support
Location: Peoria, IL 61602
Duration: 7 months contract
Job Details:
The End-User Support Specialist will provide comprehensive technical support to end-users across the
organization. This includes troubleshooting hardware and software issues, configuring and maintaining
desktop systems, and ensuring the security and performance of the end-user computing environment.
End-User Support:
o Provide Level 1 and Level 2 support for desktop systems, software applications, and
peripherals.
o Diagnose and resolve hardware, software, and network issues for end-users.
o Respond to tickets and service requests within established SLAs.
- Desktop Management:
o Install, configure, and maintain desktop hardware and software, including operating
systems and applications.
o Deploy and manage devices using enterprise tools such as SCCM, Intune, or similar
platforms.
o Image, configure, and deploy computers and other devices for new users or upgrades.
o Perform regular updates, patches, and upgrades on desktop systems.
o Ensure antivirus, endpoint protection, and system security are up to date and functioning
effectively.
o Monitor desktop system performance and identify potential issues proactively.
- Documentation and Training:
o Maintain detailed documentation of configurations, changes, and support requests.
o Create user manuals and guides for common tasks and procedures.
o Provide training to end-users on system use and best practices.
o Assist with onboarding new employees by setting up and training them on their desktop systems.
- Collaboration and Teamwork:
o Work closely with the IT team to ensure alignment of desktop systems with broader IT
infrastructure.
o Assist in the implementation of IT projects related to desktop infrastructure.
o Contribute to team efforts and departmental objectives through various tasks as required.
- Other Responsibilities:
o Maintains equipment inventory and assists with periodic physical inventory of hardware.
Environment and Scale
- Number of Devices: 1,000
- Number of End Users: 800 /-
- Certifications:
o Must have certifications such as CompTIA A , Microsoft Modern Desktop
Administrator.
- Technical Skills:
o Proficiency with Windows and Apple iOS operating systems.
o Knowledge of desktop imaging and deployment tools like SCCM, Intune, or similar.
o Experience with Active Directory and Group Policy.
o Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP).
- Soft Skills:
o Strong problem-solving and analytical skills.
o Excellent communication and interpersonal skills.
o Ability to organize and prioritize workload and work with minimum direction.
o Accurate and precise attention to detail
Job Type: Contract
Pay: $35.00 - $40.00 per hour
Schedule:
- 5x8
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you comfortable with 7 Months Contract?
Education:
- High school or equivalent (Preferred)
Experience:
- Desktop imaging: 3 years (Required)
- SCCM, Intune: 3 years (Required)
- TCP/IP, DNS, DHCP: 3 years (Required)
License/Certification:
- CompTIA A (Required)
Work Location: In person
Salary : $35 - $40
