Office Clerk

Position: Office Specialist

Location: Cincinnati, OH 45214

Duration: 12 Months Contract

Job Details:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.

• Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and Client’s Agency specific Software system(s).

• Prepare, organize, print and assemble various material used in a variety of agency functions.

• Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.

• Review and process information for both owner and participant terminations from the HCV program.

• Provide data entry support for the Housing Choice Voucher Managers.

• Provide general administrative support with answering and assisting internal and external clients on the telephone, via the web and as walk-ins.

• Open, log and destitute departmental internal and external mail.

• Create organize and send correspondence and other communications to clients.

• Assist with lease and contracts, applying and removing payments holds/abatements, scheduling appointments, filing,

faxing, scanning and copying of documents.

• Conduct unit and owner background checks on RTAs.

• Perform rent reasonable assessments and set up units in system.

• Open, create, distribute, log, verify, note and track various agency mailings.

• Process rent reasonable assessments to determine reasonable rent for proposed and contracted units for the program.

• Provide desk coverage for lobby areas within the agency.

• Operate various types of office equipment.

• Assist in briefings, with recertification appointments and other departmental/agency functions.

• Provide customer service in accordance to Client’s Gold Standards to both internal and external clients, community

stakeholders and other agency contacts.

• Perform any other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

DESIRED QUALIFICATIONS:

• Demonstrated strong customer service skills.

• Ability to maintain confidentiality.

• Type at least 55 wpm after errors are deleted.

• Demonstrated proficiency in word processing applications, preferably Microsoft Word.

• Good working knowledge of electronic spreadsheets, preferably EXCEL.

• Good basic knowledge of English grammar, punctuation and composition.

• Demonstrated ability to maintain confidentiality.

• Strong telephone skills.

• Ability to maintain confidentiality.

EDUCATION/EXPERIENCE/CERTIFICATIONS:

• High school diploma or equivalent.

• One (1) full year of clerical work experience.

Job Type: Contract

Pay: $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you comfortable working with 12 Months Contract?

Education:

• High school or equivalent (Preferred)

Experience:

• Office Clerk: 1 year (Required)

Work Location: In person

Salary : $18