What are the responsibilities and job description for the Esri ArcGIS Support Specialist position at Info Origin Inc.?
- Position title: GIS IT Support Specialist
- Location: Atlanta, GA (600 West Peachtree Street, NW, Atlanta, GA 30308)
- Work Arrangement: Hybrid
- Interview: Web Cam Interview Only
Seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests.
Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1/ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. custom, Esri Web/Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps).
Responsibilities:
- Acts as 1st line/tier of GIS technical support
- Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
- Assists team with GIS upgrades, projects, and provides on-call supports needed
- Develops, updates, or maintains system/technical documentation as needed
- Develops GIS User Group, resources, and assists in training material creation
Educational Qualifications:
- Bachelor’s degree in related field from accredited college or university
Required Skills:
- Experience with Esri ArcGIS Desktop (ArcMap/ArcGIS Pro)
- Experience with ArcGIS Online or ArcGIS mobile applications
- Experience working with Esri geodatabases (e.g. mapping, editing, analysis), or any other GIS data development/management experience
- Passion to provide excellent customer service and build effective customer relationships
Certification:
- Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
Job Types: Full-time, Contract
Pay: $23.00 - $26.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- GIS: 4 years (Required)
- ArcGIS: 3 years (Required)
- Customer service: 2 years (Required)
Location:
- Atlanta, GA 30308 (Required)
Ability to Commute:
- Atlanta, GA 30308 (Required)
Work Location: In person
Salary : $23 - $26
