What are the responsibilities and job description for the Esri ArcGIS End User Support Specialist position at Synectics?
Job Summary :
- Seeking an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests.
- Requests will pertain to ArcGIS Desktop (ArcMap 10.6.1 / ArcPro 3.1, Esri Roads and Highways), Enterprise applications (e.g. GDOT custom, Esri Web / Experience Builder, and Esri Enterprise Portal applications), cloud products (e.g. ArcGIS Online and SiteScan), and mobile products (Field Maps).
- Reviews and triages submitted support tickets.
- Contacts users to clarify, gather information, isolate, replicate, and troubleshoot issues.
- Resolves or escalates issue to more experienced staff.
- Under general supervision, provides Esri ArcGIS end user / customer support on a continuing basis, either by phone, online, or site visit.
- Troubleshoots end-user problems.
Coordinates with IT staff on issues, helps users to be more productive with ArcGIS.
Qualifications :
Benefits :
Healthcare Insurance : Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance : Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan : The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus : Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
