What are the responsibilities and job description for the Help Desk/Technical Support Specialist position at Info Origin Inc?
Role: Help Desk/Technical Support Specialist
Location: Richmond, VA
Work Mode: Onsite
Employment Type: Long term contract
Client: State Of VA
Interview Mode: In Person Only
Required Expereince:
- Recent experience in a full-time Help Desk/Technical Support position
- Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod
- 2 or more years of experience entering information and working with a trouble ticket, issue tracking system
- Experience and proficiency with Microsoft, Visio, SharePoint and Office applications Required
- Proven analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work independently with minimal direction and as a team
- Highly motivated and self-directed
- Ability to present ideas in business-friendly and user-friendly language.
- Ability to work independently with minimal direction and as a team
- Highly motivated and self-directed
- Knowledge of Active Directory
- CompTIA A Certification
- Experience with Symantec’s Altiris and Ivanti’s Service Desk.
Job Type: Contract
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Help Desk/Technical Support: 2 years (Required)
- Windows 10 and Windows 11 operating systems: 2 years (Required)
- Microsoft, Visio, SharePoint: 2 years (Required)
- Active Directory: 2 years (Required)
License/Certification:
- CompTIA A (Required)
Work Location: On the road
Salary : $30 - $35
