What are the responsibilities and job description for the Service Desk 1 position at Info Origin Inc.?
Job Details
Job Description
- Required to have a dedicated workspace at home and be able to work from home without distractions.
- Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
- Escalate issues in accordance with defined procedures.
- Assist users through problem solving steps.
- Use available tools and resources to research and resolve technical problems.
- Provide accurate information to end users in a timely manner.
- Ability to multitask while interacting with customers and documenting tickets.
- Adhere to established quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Qualifications:
- Call Center experience. Required 3 Years
- Help desk or call center technical Support. Required 1 Years
- High school diploma or GED required. Required
- Ability to type 40 WPM Required
- Experience with ServiceNow, Salesforce, or similar ticketing systems. Desired
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