What are the responsibilities and job description for the Technical Support position at Info Origin?
candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2025, likely for 6-12 months
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Summary
As a Technical Support Specialist, you will be essential in providing top-tier IT support and ensuring seamless computer management for our organization. Reporting to the IT Manager, your core skills in technical support and software troubleshooting will enable you to resolve issues efficiently. Your proficiency in Microsoft Office, computer networking, and customer service will enhance user experiences and maintain system functionality. Additionally, your expertise in desktop support, VPN, and firewall management will be vital in safeguarding our digital environment. Join our team to make a significant impact in a collaborative and dynamic setting.
Job Type: Contract
Pay: $22.00 - $26.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Technical support: 3 years (Required)
Ability to Commute:
- Salem, VA 24153 (Preferred)
Ability to Relocate:
- Salem, VA 24153: Relocate before starting work (Preferred)
Work Location: In person
Salary : $22 - $26
