What are the responsibilities and job description for the TECHNICAL SUPPORT position at Caresoft Inc.?
Job Description
Job Description
Title : Technical Support
Location : Salem, VA 24153 (Onsite)
Duration : Long Term
Skills Required :
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams.
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups .
Experience working with help desk request tracking and reporting tools.
Strong Customer Service skills that include a "customer first" attitude.
Nice to have :
Provide computer training for field staff.
Knowledge of computer / mobile device applications and how they operate in an enterprise environment.
Experience with creating training documentation.
