Solutions Engineer (Remote)

Who we are looking for

As a member of the hosting services team your primary focus will be providing technical assistance with application installations, upgrades, configurations, and data migrations for implementation projects and development, testing and support environments. With a broad range of technical skills, you will also provide technical application assistance to internal and external customers. You could also develop custom reports, interfaces or utilities for a C# .NET framework web-based application based on skills, interest and demand.

What it's like to be an engineer on our AASHTOWare Hosting team

Our vision: As engineers, our vision is to create and maintain intuitive software that makes our customers' jobs easier, more efficient, and less complex. We do this by being experts in the problems that they face, solving those problems in creative and elegant ways, and by always striving to be better tomorrow than we are today.

Our culture: We may be biased but we have some of the most talented, respectful and supportive people on our team. We are:

• Curious and innovative; every opinion is valued and all options are explored.
• Creative and adventurous; what is work without a little bit of fun?
• Informal and relaxed while also being ambitious and technically excellent.
• Customer centric and solution oriented.
• Empowering and resourceful.
• Highly energized, communicative, and supportive.
• Ever evolving especially through our love of a good tech challenge.

What will you do in this role?

• Performs or provides assistance with installations and upgrades of Infotech products and services.
• Maintain AWS environments to ensure cost efficiency, availability, reliability, and performance for the best possible customer experience.
• Respond to alerts and resolve issues in a timely manner, while maintaining an exceptional level of service.
• Perform after-hours system maintenance and on-call troubleshooting when needed.
• Ensure a high level of security across all services and accounts.
• Provide technical assistance with application installations and upgrades, application configurations, and data migration efforts.
• Provide technical assistance to other Infotech Departments: Development, Support, QA, etc.
• Create technical documentation for internal and external audiences.

The technical chops needed for this role

We know that the best engineers can pick up new tech quickly when needed, so don't be deterred if you don't have every item on the list below.

Our commitment to you as an Infotecher

• We'll prioritize your physical and mental well-being, with inclusive health, dental, and vision benefits, flexible work arrangements to fit your lifestyle, and with our discretionary time off policy, you will have the time off you need to rest, recoup, and put yourself first.
• We'll provide a competitive and equitable compensation plan.
• We'll invest in you as a human being and your career as a professional, through our continuing education support, professional development resources, and opportunities to connect with tenured mentors.

You must have

• Bachelor's degree in computer science, engineering or related field and one year of relevant experience preferred; or equivalent combination of education and experience.

We would like you to have

• Strong Windows Server administration experience (IIS & Active Directory management and PowerShell skills especially valuable)
• In depth experience using SQL with Oracle and/or SQL Server to query complex data including familiarity with views, synonyms, triggers, stored procedures, database links, etc. Basic database administration knowledge and experience would be especially valuable.
• Experience working with cloud environments and configuration automation, particularly with AWS
• Pride in your work; showcase your skills and let us celebrate your successes!

Where you will work:

Infotech's people-first culture allows us to support remote, hybrid, or on-site work arrangement preferences aligned with the needs of the role or team. Construct your future with us while working fully remote within the US*. You can let us know your preferred work arrangement on your application.

Who we are

We support all aspects of road construction from managing bids, to secure document signing, to cost estimation and inspection. Infotech employees play a direct role in building and improving the construction and safety of road and highway infrastructure.

With a diverse workforce and collaborative, relaxed environment, Infotech is a Gainesville-born pioneer of innovation, committed to its family of employees, customers, and community. We are known for our people-first culture, outstanding employee retention rates, and work-life flexibility.

Infotech is proud to be Certified by Great Place to Work, recognizing our commitment to creating an outstanding employee experience!

Hiring timeline:

Position will remain open until filled. You must have a physical address in the United States to be considered for this role. This is a non-sponsorship eligible position. Resume required.

*While Infotech supports a remote workforce, there are currently no employees residing in California. Due to tax implications, preference will be given to candidates residing outside of California.

In compliance with pay and benefits transparency requirements, please visit the Total Rewards page on our website.