What are the responsibilities and job description for the Customer Service/Order Entry position at Info Way Solutions?
Requisition ID : PHHJP00022113
Requisition Title : Customer Service / Order Entry II
Description : Manager notes - The candidates submitted on PHHJP00021986 where very good and I would like to see candidates like that submitted again.
This position will be on-site in Colorado Springs. Remote work will be required from time to time, this will require a personal Smartphone for VPN system access.
Experience : 2-5 years of experience in position or specialization.
Education : High-school / Associates or equivalent experience if applicable. Certification if applicable.
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
First point of customer contact for general inquiries like pricing, products, scheduling etc.
Builds and maintain the business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Although this is not a mandatory requirement, SAP / Oracle requirement is a nice have.
Interacts with customers, company sales, and / or service representatives to handle a variety of pre-sales or post-sales service functions. Performs, as a skilled worker, a number of Customer Service support tasks. Determines, based upon professional knowledge, How best to approach the task, and how to solve abnormalities. Analysis abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it. Completes work with a limited degree of supervision.
Requisition Start Date : 2024-01-29
Requisition End Date : 2025-01-24
ORU : Philips Image Guided Therapy Corp (US9H)
Site : CO - 9965 Federal Drive - Colorado Springs
Location : CO - 9965 Federal Drive - Colorado Springs
