What are the responsibilities and job description for the CUSTOMER GROWTH EXECUTIVE position at Infobip?
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
As a Customer Growth Executive, you'll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients. You're accountable for coordinating activities with internal cross-functional teams to retain existing business and explore / pursue possibilities of expanding new business opportunities.
More About What You'll Be Doing :
Customer Orientation
- Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy & roadmap, help position against competitors).
- Serve as a focal point for customers when it comes to meeting customer's business and technical expectations (e.g., technical escalations, services / product adoption, communicate customer feedback and ideas to the Product team). Coordinate different teams to best serve the customers.
- Understand client's structure and processes around choosing / implementing new solutions.
- Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions, revenue, gross profit, other values related to type, services used and customer size, cross-sell & up-sell activities of products / services, managing RFPs, price negotiations).
- In cooperation with additional departments, ensure successful client account set-up / collaborate with Platform Operations teams to arrange setup, enabling client activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
- In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involved in ensuring financial collections and netting).
- Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue / GP.
- Identifying and pursuing opportunity for any new sale (traffic, destination, service, product).
Internal Initiatives
Continuous Development
What you bring to the table :
Why our employees choose us (and stay)?
Additional Information
Salary Range : $90,000-$120,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This position also has the opportunity for higher earning potential based on a variable compensation plan.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
LI-MM1
Salary : $90,000 - $120,000
