Program Manager

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for a Project Manager to join our Professional Services team located in the U.S., reporting to the head of the Project Management Office. In this role, you will manage Infoblox Professional Services projects and work closely with our customers to achieve project goals on time and on budget. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration.

You are the ideal candidate if you are an organized professional with a passion for networking and security.

What you’ll do:

• Lead and manage multiple complex customer-facing software delivery projects from initiation through closure
• Establish close and productive relationships with customer stakeholders
• Take full ownership and accountability for project planning, budget, and change management to deliver profitable projects on time
• Manage project scopes, schedules, risks, and issues to ensure smooth delivery of projects
• Provide effective, accurate, and timely communications to all stakeholders with an emphasis on customer satisfaction, and act as the primary point of contact for customers
• Compose project status reports and share with customers and Professional Services management
• Provide regular updates using internal project management systems, use of project management tools, and manage project-related revenue
• Measure the quality and efficiency of each delivery and proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project delivery/management processes and tools

What you’ll bring:

• Minimum 10 years of experience managing complex cross-functional projects using established project management disciplines and methodologies, ideally in product-led companies or in software services companies
• Customer management experience required, with a focus on stakeholder management across a variety of organizational levels
• Ability to build and forge strong relationships with customer team members while understanding their business objectives and acting in a consultative role
• Experience managing multiple concurrent projects of varied sizes and complexities on cross-functional teams in multiple locations
• Ability to prepare and present projects in a comprehensive way, including status, open issues, risks, delays, and defects reporting, to a variety of stakeholders
• Capable of driving customers and internal resources through risks, issues, challenges, and delays with minimal escalations
• PMP certification is highly desirable, a Certified Scrum Master (CSM) certification is an advantage
• Bachelor’s degree or higher from an accredited university
• Knowledge of software development lifecycles; knowledge of networking and security is a significant advantage
• Ability to travel as needed

What success looks like:

After six months, you will…

• Work closely with Infoblox customers to lead projects that implement our solutions and get customers to value with Infoblox products
• Complete training on Infoblox products
• Meet metrics for project profitability, time to value, and customer satisfaction

After about a year, you will…

• Continue working closely with Infoblox customers to lead projects that implement our solutions and get customers to value with Infoblox products
• Have deep familiarity with Infoblox products
• Meet metrics for project profitability, time to value, and customer satisfaction
• Grow services pipeline and revenue within your past and existing projects

We’ve got you covered

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.

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