What are the responsibilities and job description for the Desktop Support Specialist position at Infojini Inc?
The Client , Information Technology Division, is seeking a Systems Analyst to
support the department-wide computer users.
Certification:
• A or Microsoft Desktop certification preferred but not required.
Responsibilities
• Creating and managing End-User support tickets using BMC Track-It.
• First-level ticket resolution and second-level ticket escalation when needed.
• Working knowledge of computer hardware and software.
• Experience installing computer hardware and software.
• Supporting Board meetings as well as Executive Director meetings.
• Perform IT related duties with POLA customers and IT staff.
• Inventory management including salvage.
• Other related End-User support tasks.
Requirements
• Two to five years of working experience in roles such as Help Desk Systems Analyst or IT
Support Specialist.
• Experience and proficiency in the use and support of MS Office 365 applications,
Windows 10 and Windows 11 OS, job scheduling software, and other tools for remote
support such as Microsoft Remote Desktop, Configuration Manager Remote Control,
and Dameware.
• Knowledge and working experience with computer imaging solutions.
• Experience in using Help Desk Ticketing systems such as BMC Track-IT or ServiceNow.
• Familiarity with Windows Active Directory.
• Strong organizational and analytical skills including problem ownership and root-cause
analysis.
• Excellent customer service and verbal communication skills.
• Ability to work well in a fast-paced team-oriented environment.
Hours and Location
• Primary location is 425 S. Palos Verdes Street, San Pedro, CA 90731, with other locations
in San Pedro and Wilmington.
• Monday thru Friday, 8:00 am to 5:00 pm (40 hours per week)
• Mandatory work On-Site.
