What are the responsibilities and job description for the Desktop Support Specialist position at Infojini Inc?
Job Summary/ Essential Job Functions:
Providing support, and deployment of mobile device products and services.
Responsible for installing, diagnosing, repairing, maintaining, and upgrading mobile devices, hardware products and equipment to ensure optimal device performance.
Tracking, and monitoring problems. Support Specialist will provide technical assistance to client, with a focus on various mobile initiatives; the candidate must have technical knowledge of mobile technology and equipment, as well as the ability to troubleshoot various issues.
The ability to prioritize, multitask, and clearly communicate resolutions to technical and non-technical staff when providing support received through help desk tickets; incoming calls; in-person, and via e-mails.
Outstanding customer service, oral, written communication skills, and courteous telephone manner.
Knowledge of Android and IOS operating system. knowledge of ServiceNow; Provide support on daily ServiceNow incidents/requests and work closely with the various carrier account teams and wireless personnel on customer service issues that may arise; ensure all urgent incidents and requests are prioritized and addressed in a timely manner. Please note that this is not a remote position, and the chosen candidate is required to be in person Monday-Friday.
Daily Duties
- Maintain, and repair clients mobile device equipment, contacting outside service vendors, as necessary. Performs hardware and software upgrades as needed.
- Collect, decommission, and dispose/surplus of all retired mobile devices. Identify, diagnose, and repair or coordinate repair of mobile device hardware, software and application problems. . Provide user-level technical support and troubleshooting.
- Provide end-to-end deployment of mobile devices, including collecting and maintaining required paperwork.
- Assist customers with various device configurations; activate and program a wide range of mobile devices, including cellular phones, smartphones both android and IOS, and MiFi's; submit corrections to carriers. Setup mobile devices in an MDM (Mobile Device Management) environment Workspace 1 & Intune.
