What are the responsibilities and job description for the Desktop Support Specialist position at Infojini Inc?
Technical Expertise Required:
• Proven hands-on experience troubleshooting:
○ Windows 10/11 operating systems and Microsoft 365 ecosystem
○ Network connectivity issues at both basic and advanced levels
○ Hardware connectivity and compatibility challenges
○ Mac OS & iOS devices
○ Complex application interactions and system crashes
Tools & Systems Experience:
• Proficiency with Remedy, Genesys, Active Directory
• Working knowledge of Azure, PowerShell, SharePoint, and SCCM Remote Control Viewer
• Experience with documentation and ticket management systems
Key Qualifications:
• Associate's Degree with 5 years of professional technology support experience
• Must be eligible for CJIS certification
• More importantly: Demonstrated ability to:
○ Solve complex technical problems without relying on pre-written solutions
○ Effectively communicate technical concepts to non-technical users
○ Self-manage and prioritize multiple concurrent issues
○ Learn and adapt to new technologies quickly
