What are the responsibilities and job description for the Infojini Inc is hiring: Technical Writer in Atlanta position at Infojini Inc?
Client requires a technical writer to produce and maintain documentation primarily related to the Emergency Operations Center system, business process documentation, and user guides.
Technical Writer will also document other IT systems as assigned.
The Emergency Operations Center (EOC) goes into effect to manage severe weather, high traffic, or other emergencies that affect the travelling public and commercial traffic on state highways.
Candidate will be working as a team member with IT Emergency Operations Center Program Manager to create documentation to support emergency operations such as use of software applications, help documentation, installation of equipment, severe weather plans, or how to pull reports / data / maps within the State Operations Center.
Candidates will work with supporting IT team members and interact with business units to understand the technical / business processes and develop technical and or end user oriented materials.
The Technical Writer will create drafts and organize documentation efforts, including online help and written user guides.
The Technical Writer will solicit, gather, and assemble information from a variety of business subject matter experts, IT resources, and technical systems to create documentation.
Responsibilities
- Participate in EOC planning and IT sessions to design and develop materials.
- Produce effective presentations, tutorials, instructor and student guides, lesson plans / exercises in multiple media and formats suitable to course audience.
- Create, review, and update materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets.
- Maintain, coordinate, and communicate training schedules with end users and stakeholders.
- Make arrangements with business units and vendors to gather information.
- Conduct user group or joint application development sessions to define and document business process workflows.
- Establish effective relationships throughout the organization, both within IT and across business units / customers / stakeholders to identify / address gaps in user training, knowledge base, plans, or process documentation in fulfilling EOC or IT missions.
- Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods.
- Remain knowledgeable about Georgia DOT IT applications and business strategies as related to EOC or IT materials and systems.
- Assist technical managers, IT developers, and specialists to explain complex technical concepts and business / data workflows to non-technical audiences.
- Provide user support with IT product launches and go-lives.
- Travel to Georgia DOT business locations (within State of Georgia).
Required Qualifications
Preferred Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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