What are the responsibilities and job description for the Patient Access Representative position at Infojini Inc?
Must Haves :
High school diploma or equivalent education
Front office experience in a medical setting
Reliable and consistently available for all assigned shifts
Clean and professional appearance
Excellent verbal and written communication skills with proficiency in English
Strong phone etiquette and ability to build rapport with patients and staff
Proficient computer skills and familiarity with medical terminology
Thorough understanding of insurance types, including HMO, PPO, and government health programs
Minimum Level of Expertise :
Must have excellent communication skills, including the ability to speak, read and write proficient English.
Must have excellent phone skills and rapport.
Must be comfortable with computers and medical terminology.
In depth knowledge of all insurance types, including HMO, PPO and government health programs.
Job Description :
Provide front office support for ophthalmology multispecialty group practice including greeting patients, performing patient check-in / out processes, assuring patients are appropriately registered and insurance information is accurate.
Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.
Demonstrate exemplary customer service.
Act as a liaison between the front office and communications' center.
In addition, provide administrative support including collecting patient payments, performing insurance verification, scheduling patient follow-up appointments and / or ancillary testing, obtaining records / authorizations, and creating encounter(s) in patient registration system(s).
Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with senior operations managers.
Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly.
Acts as a patient navigator by assisting the patient with insurance related issues and assuring a patient has coverage and authorization to be seen for care.
Obtains authorizations, calls for benefits, opens cases with insurance companies, counsels patients on obtaining 100% active coverage and establishes / maintains active relationships with medical groups and insurance companies.
Reviews health insurance plans with patients in clinic and by telephone.
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