What are the responsibilities and job description for the Change Manager position at Infojini?
Position: ITIL Change Management Analyst(remote-1-2 days onsite month)
Location: Washington, District of Columbia
Duration: 6 month contract Possibility of Extension
Required;- ITILv3 or v4 Certification/ Experience with ServiceNow Platform, including creating reports/dashboards and building KPIs.
REQUIRED QUALIFICATIONS
• Responsible for assisting in the governance of critical Service Management disciplines, i.e. Change Management, Release Management and Configuration Management
• Participates in planning sessions related to projects or new technologies, to implementing process improvement within the Service Management area. Documents discussions and agreements. Facilitate gate review, change advisor boards and IT operational meetings.
• Establishes liaison relationship with business partners and IT departments in order to provide process solutions to meet user needs.
• Assesses process improvements needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advises on options.
· Reviews change requests, ensuring that all requests are complete, accurate and follow established processes, policies and procedures.
· Facilitates daily operations meetings, weekly Change Advisory Board (CAB) meetings and Post Implementation Review (PIR) meetings.
· Assists in the development of user manuals and knowledge databases and assist in user training.o OpTime
Minimum Candidate Qualifications:
· Demonstrated years’ of experience in the IT Service Management field.
• ITILv3 or v4 Certification
• ITIL v3 or v4 Practitioner in Release and Control or Change, Configuration, Release Working knowledge within IT operations and/or Service Management functions.
• Experience with ServiceNow Platform, including creating reports/dashboards and building KPIs.
saif.t@infojiniconsulting.com
Direct : (718) 874-6318
Infojini Consulting
Salary : $60 - $75
