What are the responsibilities and job description for the Digital Product Manager-Mid position at Infomatics corp?
Role : Digital Product Manager-Mid
Product Manager, Help Center Consumer App Experience
Location : Irving, Texas - onsite
Overall IT exp : 8 yrs. must have consumer app experience.
In this role, the Product Manager (PdM) will be responsible for the consumer facing Help Center experiences , PdM will optimize the customer experience to promote self-service and agent chat / chatbot channels where possible, and turn would-be brand detractors into promoters.
This is a highly collaborative role, where you will work with stakeholders and cross-functional teams to ensure all product activities and development processes are on track. You will identify, scope, and design product strategies and user experiences that facilitate company goals. You will also work with customer support, marketing, operations, UX, analytics, legal, compliance, and engineering to implement and deliver application features that enable and enhance customer support experience and streamline support operations.
Responsibilities :
- Develop a deep understanding and empathy for our users, including customers, support agents, and operators, and use this knowledge to identify and solve problems.
- Conduct and analyze feedback from stakeholders, market research, customer research, usability testing, and UAT to ensure we're designing the correct solutions.
- Work with senior management to create and execute on the product roadmap by working across multiple functions.
- Define project scope and schedule, organize and lead project status and working meetings, provide status reporting and manage risks and issues.
- Work closely with software engineers to ensure products and releases are launched correctly and on schedule.
- Make creative recommendations to expand the product base and vision, and suggest ways to track product use and impact on end users.
- Produce and review product requirements documents, wireframes, prototypes, and write specifications for new features and changes.
- Actively engages in product and business discussions, definition of overall roadmaps and architectural product strategy.
- Hold team accountable for commitments, remove roadblocks, and champion ongoing process improvements for Agile teams.
Qualifications :
