What are the responsibilities and job description for the HR Shared Service Support Level 4 position at InfoObjects Inc.?
Job Category: Human Resources
Job Title: HR Shared Service Support Level 4
Duties:
HR Shared Services Support Level 4
Provides human resources consultation and case resolution for HR Shared Service Center cases. Serves as main point of contact when employees and managers contact the HRSC resolving a multitude of inquiries and routing specialty requests to Tier II Specialists, HRBP/HRG or COE. Advises employees and managers with questions regarding Human Resources policies, processes and in navigating through tools such as Workday and/or other HR System in HR related processes Supports managers on general and/or specific inquiries about Workday and coaches them on detailed steps to a transaction or specific actions that are required to fulfill a transaction. Provides data entry support when employees are unable to complete activities through the self-service portal. Fulfills employment verification and document management requests. Responsible for high customer service levels and inquiries and overall tickets through Workday Help.
● Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
● Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and on any appropriate actions.
● Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
● Accurately enters data into appropriate systems and tools.
● Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
● Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership.
● Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner.
● Identify opportunities to extend best practices to the rest of the HRSC team.
● Educate employees and managers on HR resources available to them and encourage the use self-service tools
● Maintain employee documentation (personnel file creation, retention, and deletion) .
Basic Qualifications:
● Bachelor's degree
● Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Preferred Qualifications:
● Bachelor's degree in Business Administration, Human Resources or related field.
● Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
● Experience handling highly confidential and sensitive information.
● Interacts daily with peers and customers and builds stable working relationships internally
● Experience with HRIS systems.
● Proficiency Microsoft Office suite.
● Analytical ability
● Workday Human Capital Management experience
● Ability to work with complex processes and systems
● Adapting to ambiguous situations
● Ability to work with customer under stress or with complex situations
