What are the responsibilities and job description for the 5271 Desktop/Technical Support Analyst 3 position at Infoorigin inc?
Job Description
- Need a skilled Desktop/Technical Support Technician to support the client, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
The candidate will assist IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
- Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
- Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
- Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
- Good understanding of Network and IT security.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses good organization and time management skills.
Qualification Required:
- Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).Required 3Years
- Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software. Required3Years
- Basic knowledge with setup, configuration, and troubleshooting of mobile devices. Required3Years
- Basic experience with the setup and support for IT presentations utilizing equipment and software.Required3Years
- Basic experience with IT inventory control and reporting. Required3Years
- Basic experience with IT staff training via in person or electronic media. Required 3Years
- Basic experience with analog and digital phone configuration and troubleshooting. Required 3Years
- Working knowledge and experience with computer application installation, administration, and training.Required 3Years
- Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. Required 3 Years
- Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. Required3Years
- Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. Required3Years
- Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.Required3Years
Job Type: Contract
Pay: $30.39 - $32.09 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Richmond, VA 23173 (Required)
Ability to Relocate:
- Richmond, VA 23173: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $32
