What are the responsibilities and job description for the Client Success Director (Open to US-based candidates only) position at Infopro Learning?
Position : Full-time employee
Location : Remote, with travel
Open to : US -based candidates only
Required : 10 years of experience in both Learning and Development and Account Management
Are you a strategic, client-focused leader with a passion for building strong relationships and driving business growth? We’re looking for a Client Success Director to serve as a trusted advisor to our enterprise clients, ensuring a seamless experience while expanding partnerships. This role is critical to our success, integrating services, fostering collaboration, and driving revenue growth through proactive account management. If you thrive in a consultative, growth-oriented environment and excel at building high-impact client relationships, we want to hear from you!
Key Responsibilities :
Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience.
Build trusted relationships with senior stakeholders and key decision-makers.
Drive account growth through cross-selling, upselling, and strategic planning.
Oversee service delivery , ensuring SLAs, governance, and risk mitigation strategies are met.
Lead Quarterly and Yearly Business Reviews (QBRs / YBRs) to assess performance and identify growth opportunities.
Partner with leadership to ensure revenue protection, profitability, and long-term account success .
Negotiate service agreements and oversee account reporting and performance tracking .
Proactively resolve challenges using strong problem-solving and conflict resolution skills .
10 years of experience in Learning & Development and Account Management , leading revenue and profitability for enterprise accounts.
Proven success in driving account expansion through cross-selling, upselling, and strategic planning.
Strong relationship-building skills , with the ability to serve as a trusted advisor to senior stakeholders.
Expertise in data analysis , using insights to drive solutions and optimize account performance.
Experience leading high-performing teams and collaborating across multiple functions.
Exceptional communication, negotiation, and problem-solving skills , with a proactive and consultative approach.
Ability to manage complex client engagements , ensuring service excellence and risk mitigation.
Bachelor’s degree required.
If you're excited about the opportunity to build lasting client relationships, drive meaningful growth, and make a direct impact , we’d love to hear from you! Apply today and let’s create success together.
