Demo

Client Success Director (Open to US-based candidates only)

Infopro Learning
Princeton, NJ Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/7/2025

Position : Full-time employee

Location : Remote, with travel

Open to : US -based candidates only

Required : 10 years of experience in both Learning and Development and Account Management

Are you a strategic, client-focused leader with a passion for building strong relationships and driving business growth? We’re looking for a Client Success Director to serve as a trusted advisor to our enterprise clients, ensuring a seamless experience while expanding partnerships. This role is critical to our success, integrating services, fostering collaboration, and driving revenue growth through proactive account management. If you thrive in a consultative, growth-oriented environment and excel at building high-impact client relationships, we want to hear from you!

Key Responsibilities :

Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience.

Build trusted relationships with senior stakeholders and key decision-makers.

Drive account growth through cross-selling, upselling, and strategic planning.

Oversee service delivery , ensuring SLAs, governance, and risk mitigation strategies are met.

Lead Quarterly and Yearly Business Reviews (QBRs / YBRs) to assess performance and identify growth opportunities.

Partner with leadership to ensure revenue protection, profitability, and long-term account success .

Negotiate service agreements and oversee account reporting and performance tracking .

Proactively resolve challenges using strong problem-solving and conflict resolution skills .

10 years of experience in Learning & Development and Account Management , leading revenue and profitability for enterprise accounts.

Proven success in driving account expansion through cross-selling, upselling, and strategic planning.

Strong relationship-building skills , with the ability to serve as a trusted advisor to senior stakeholders.

Expertise in data analysis , using insights to drive solutions and optimize account performance.

Experience leading high-performing teams and collaborating across multiple functions.

Exceptional communication, negotiation, and problem-solving skills , with a proactive and consultative approach.

Ability to manage complex client engagements , ensuring service excellence and risk mitigation.

Bachelor’s degree required.

If you're excited about the opportunity to build lasting client relationships, drive meaningful growth, and make a direct impact , we’d love to hear from you! Apply today and let’s create success together.

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