Director Client Success

DESIGNATION : DIRECTOR - CLIENT SUCCESS MANAGER

EXPERIENCE : 10 YEARS

LOCATION : EAST WINDSOR, NEW JERSEY (BUT REMOTE ACCEPTABLE)

Healthcare is in a state of transition. There’s never been more pressure to improve clinical, operational, and financial performance across the entire healthcare ecosystem as value-based payment model adoption grows. It all begins with data—data that lets you demonstrate improvement, gain actionable insight, and thrive in this new paradigm of care. SpectraMedix's mission is to assist our clients in their transition to value-based care contracts.

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

We are a leader in providing quality, population health, analytics and financial modeling and reconciliation in a single platform for health plans and health systems to improve outcomes and maximize incentives. We combine cutting-edge technology with a team of experts to bring this unique solution to the healthcare space at a crucial juncture in its value-based care evolution.

DESCRIPTION :

At SpectraMedix, the Director of Client Success (CSM) oversees all client relationships. They focus on ensuring customer satisfaction by providing quick support, finding growth opportunities, and initially learning the ropes before potentially moving into a managerial role. As an account manager, they guide 2-3 new customers from signing to fully embracing SpectraMedix’s solution. This role involves collaborating with various teams, demands analytical, strategic, and people skills, and may include some travel, around 10-15% to meet clients. CSMs also lead teams to maintain client satisfaction, collaborate with different departments, and present monthly success reports to management using key performance indicators (KPIs) and success metrics.

RESPONSIBILITIES :

• Manage customer and internal resources to drive toward project milestones and overall project execution.
• Manage multiple customer accounts and leverage the SpectraMedix portfolio of products to generate new business.
• Fully understand clinical processes, workflow, and requirements to implement a robust solution.
• Identify and solve complex process and technology-related problems during the rollout process through methodologies that rely on best practices as much as creative thinking.
• Clearly communicate the status of all projects, issues with implementation, and solutions.
• Establish effective Quality Assurance processes for the project and ensure that they are followed.
• Engage with a variety of stakeholders within each client to ensure buy-in at all levels within the organization.
• Participate in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met.
• Communicate functionality and technical concepts to non-technical / technical users alike.
• Manage change requests from customers to generate new revenue.
• Manage and track the performance of team members.
• Effectively manage and build a client success team.
• Serve as an ambassador of the SpectraMedix brand in all customer interactions, while maintaining the highest level of professionalism and world-class service our users have come to expect.

REQUIREMENTS :

Please email your resume to jobs@spectramedix.com

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