Billing Specialist

Company Description

Informa is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations.  As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

Job Description

The Billing Specialist generates invoices and adjusts billing where necessary in accordance with department policies. You must audit billing information to ensure accuracy and resolve billing disputes, working in concert with their departments to achieve objectives. You must ensure that all duties are carried out in line with within set time limits while providing excellent service to all Informa customers and staff. 

 Duties and Responsibilities:

·         Complete monthly process billing within established guidelines while adhering to the department’s policies, processes, and goals.

·         Verify and compare ad space against the original customers’ documentation/insertion order/purchase orders.

·         Audit sales contracts and insertion orders to ensure accuracy of terms and rates.

·         Adhere to general accounting practices and perform reconciliation functions where applicable.

·         Adjust billing figures according to updated information/contracts.

·         Research and resolve customer inquiries regarding billing issues.

·         Work collaboratively with other departments to resolve billing conflicts, assisting and supporting these departments where applicable.

·         Maintain supporting documentation for annual audits.

·         Generate test data for system upgrades.

·         Perform other duties or ad hoc projects as needed.

Qualifications

·         High school degree or equivalent, some college preferred.

·         Hands on knowledge of Microsoft Office programs including: Excel, Word, Outlook, and OneNote.

·         One year accounting experience preferably in a billing department.

·         Knowledge of basic accounting principles.

·         Excellent troubleshooting and problem solving skills.

·         Strict attention to detail with exemplary follow-through and organizational skills.

·         Superb customer service and interpersonal skills with an ability to work collaboratively.

·         Strong oral and written communication skills.

·         Ability to effectively and independently manage workload while meeting deadlines

Additional Information

The pay range for this position is $19-21 / hour depending on experience.

Full Time: 36.25 hours/week

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our Benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

This post will expire on 01/31/2025