Webinar Program Manager

Company Description

Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide.

Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.

Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?

Job Description

The Program Manager, Webinars is responsible for the successful end to end delivery, customer experience, and production of webinars for the internal and external customers of Informa Engage. Typical assignments will focus on standalone webinar programs but may also include the build and support of other webinar and virtual experience products, such as content education centers, virtual tradeshows, virtual symposia, and content multipliers, or other projects and duties as assigned by team leadership.  

Duties include managing customer kick offs and creating supporting materials, (i.e., detailed project schedules and timelines,) tracking deliverables and the overall project status, creating and executing events in Informa Engage’s preferred platform, collaborating with marketers on the associated campaign and reporting, collaborating with additional program staff for integrated projects as needed, training presenters on the technology, quality assurance testing, managing the live event and archiving of the event for on demand viewers, tracking issues and resolutions, communicating as the key webinar expert for the program on behalf of the Webinars & Virtual Experience team, and proactively managing customer expectations throughout the entire process. The position will be responsible for ensuring that all metrics, including revenue, project, and performance data, are accurately tracked and monitored for corporate reporting in our project management systems.   

JOB FUNCTION

Project/Program Management-80 %

• • Proactive project management and internal/external customer partnership.
  • Successfully create and execute digital event programs to the latest standards in Informa Engage’s preferred platform.
  • Develop production schedules and track key project metrics in Workfront.
  • Ensure all project deadlines are clearly communicated and met.
  • Attend all project-related meetings and contribute to related business summaries as needed.
  • Lend expertise on how to run successful webinars through speaker trainings and monitoring/managing resourcing for live events. 

Administration & Reporting- 20%

• • Provide client-facing reports on webinar performance.
  • Internal project tracking, assessing, and tracking time, cost, and resources per program.
  • Support leadership and internal partners on successful client management, sales, and delivery and being proactive in keeping sales updated on overall progress and recognizing when to escalate on late programs/deadlines.
  • Participate in team calls and support other team members (i.e., backup other PMs for webinar calls and tasks when coverage is required.

Qualifications

• 2-3 years of experience of program or project management experience 
• 2-3 years of experience working with a variety of stakeholders, both internal and external 
• Candidate must have the ability to effectively manage multiple projects and work under deadlines
• Must be customer-focused and detail-oriented while maintaing excellent written and verbal skills
•  Candidate must be extremely organized and on top of email and voicemail throughout the day.

Nice to Haves:

• Previous webinar/digital program experience is very helpful to this role
• Experience in the daily maintenance of past webcasts and reporting information.
• May possess a strong technical background, including an understanding of HTML / web programming. Adobe Photoshop, Camtasia, NetLine / Eloqua / Workfront / ON24 experience is a plus.

Job Environment: 

• Ability to effectively adapt to rapidly evolving systems, technology and business needs; ability to think quickly, provide guidance, and be decisive in the best interests of the customers and the program when needed.   
• Collaborative and supportive leadership that can develop and energize multidiscipline, high-performance teams to learn and apply new skills/techniques to business needs.
• Solid teamwork and interpersonal skills and ability to communicate with customers, employees, and senior management.

Statement of Intent:

The purpose of this job description is to indicate the general nature and level of work performed by employees within this function.  The nature of our business may require that the responsibilities associated with this job may change from time to time in accordance with the Company’s business needs.  This description is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.  Nothing in this job description restricts the Company’s right to assign or reassign duties and responsibilities to this job at any time.  All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Informa takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Additional Information

The salary range for this role is 50,000.00 to 52,500.00 per year depending on experience. 

You can make a real impact at Informa Tech, because what we do matters – and we do it at scale. Informa Tech is a division of Informa, where no two days are the same and you’ll find the freedom, opportunity and support of a fantastic community.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include: 

• Learning and development plan to assist with your career development 
• 15 days PTO plus 10 national holidays, 2 floating holidays, 4 days for volunteering and a day off for your birthday! 
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service 
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration 
• ESPP - become a shareholder  

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit anddo not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.