What are the responsibilities and job description for the Technical Support Specialist / Desktop Support Technician ((Local to ID Only) position at Information Resource Group, Inc.?
Job Details
Role: Technical Support Specialist / Desktop Support Technician ((Local to ID Only)
Location: Boise, ID Fully Onsite
Duration: 3-month contract, with potential extension)
Job Summary:
The Technical Support Specialist will provide end-user support for computer systems, phone systems, and networking issues. This role includes troubleshooting hardware and software problems, assisting users with email and networking, and providing basic system and networking support. The position requires strong problem-solving skills, excellent customer service, and the ability to manage multiple support requests efficiently.
Key Responsibilities:- Provide technical assistance and support to end users in-person, over the phone, and via remote tools like Teams and Zoom.
- Support Windows-based machines (Windows 10 & 11), including software troubleshooting and hardware support.
- Perform basic Active Directory user management.
- Troubleshoot and resolve issues with Microsoft Office applications (Word, Excel, PowerPoint, etc.).
- Assist users with basic phone system functions (state phone system is Cisco-based).
- Utilize an in-house ticketing system to document, track, and resolve technical issues.
- Identify, research, and resolve technical problems promptly while maintaining detailed documentation.
- Install, configure, and support hardware, software, and system imaging.
- Provide basic networking support, including troubleshooting connectivity issues.
- Ensure a high level of customer service, professionalism, and the ability to de-escalate tense situations.
- 2 years of experience providing in-person and remote technical end-user support.
- Strong knowledge of Windows 10 & 11 operating systems.
- Experience using a help desk ticketing system.
- Basic experience with Active Directory user management.
- Familiarity with Microsoft Office applications troubleshooting.
- Experience assisting with phone system usage (Cisco-based preferred).
- Basic networking support experience (e.g., troubleshooting connectivity issues).
- Hardware and software installation, configuration, and imaging experience.
- Strong organizational, problem-solving, and multi-tasking abilities.
- Sensitivity to confidential information and ability to pass a fingerprint background check.
- Excellent customer service skills and ability to remain professional under stress.
- Ability to work both independently and collaboratively.
- Experience with Microsoft Azure/Entra AD.
- Exposure to working in virtualized environments.
- Experience supporting M365 environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
