What are the responsibilities and job description for the Madison, WI - IT - DFI - AST - BITS - Help Desk III - N/A position at Information Resource Group?
Title: Help Desk III
Location: Madison, WI
Duration: 8 Months
Top Required Skills & Years Of Experience
6 or more years of experience in the following:
Location: Madison, WI
Duration: 8 Months
Top Required Skills & Years Of Experience
6 or more years of experience in the following:
- Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
- ITIL 4 Foundation certification or similar
- CompTIA A certification of similar
- PMP certification or similar
