Administrative Assistant

Updated: 2/6/25

We’re seeking a Part-time Administrative Support professional who would like to learn tech support (or has related skills) for our growing local business.

NOTE: You must reside within a 20 mile driving distance of Acton MA.

About Us: Founded in 2005, Information Results Corporation is a local IT Services business. We provide Business Phone Installation and Service, Computer, Internet and Network Support, and Atlassian Jira Software support to organizations in the greater Boston/Metrowest area.

Why we need YOU: Now in our 21st year, we’ve able to accomplish a lot with a small staff. How? By incorporating a high degree of organization, implementing clear processes, and providing superb customer service. To grow more though, we need YOU! We are seeking someone who is interested in staying on board for the long term.

What you’ll be doing: Your strong attention to detail and can-do attitude will bring great value to our Business Technical Support practice. We respond to a variety of customer requests regarding desktop software, email, networking, VOIP phone systems, printers, and the like. You’ll be documenting requests, solving problems, collaborating with other team members, and following up with each customer. You’ll also be writing up solutions and procedures in our knowledge base. Some of the work will require onsite visits with customers. There are a variety of related tasks, some of which are outlined below.

Where you’ll work: You will work in our Boxboro office, with the option (once orientation is complete) to work some days from home. All employees will visit the office regularly, about twice a month, to meet with the team. We provide most customer support remotely, although onsite visits to customers are often needed. A valid driver’s license, a good driving record and a reliable vehicle are required.

Hours and schedule: We do need coverage during normal business hours, but we will also be flexible and work out a good schedule that works for everyone. Overall we would be looking at about 15-20 hours per week to start, with more hours possible over time.

Like to learn new stuff? We’re always learning. Training is provided in many areas, so you’re likely to learn quite a few new skills. This is a great opportunity to work with a technically adept company with a strong commitment to excellence and customer service.

Typical Day to Day Activities

• Answer the incoming customer support line, and make outbound calls to customer contacts
• Work with customers via our service desk and by phone to clarify inbound requests
• Maintain an inventory of customer hardware and software
• Keep our knowledge base up to date
• Participate in occasional onsite customer projects
• Work on other departmental projects that match your skills/interests

Desired Skills And Demeanor

• Basic knowledge of Windows 10 / 11 concepts
• Experience with desktop applications such as Outlook and Microsoft 365
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Self motivated and a quick learner
• Ability to carefully follow detailed procedures, and to document existing procedures
• Friendly, considerate, positive and helpful attitude
• Patience and skill working with customers and vendors

Experience in these areas would be a plus

• Marketing, blogging or graphic design
• Customer support
• Website editing
• Programming or databases

Benefits

• Paid time off
• Free training provided
• On-site fitness center

How to Apply

We’re only considering local candidates who are not currently working full-time.

• Candidates must be fluent in spoken and written English.
• A valid driver’s license, a good driving record and a reliable vehicle are required.

NOTE: You must reside within a 20 mile driving distance of Acton MA.

Thank you for your interest!

Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• No weekends

Application Question(s):

• (Response is required) How many driving miles is it from your home to Acton MA?

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Boxborough, MA 01719 (Required)

Work Location: Hybrid remote in Boxborough, MA 01719

Salary : $22 - $24