Digital Technologies Operations Manager

Job Location

Job Description

Are you a tech-savvy professional interested in leading digital operations for a P&G manufacturing site or distribution center? This is an exciting and dynamic role in which you will ensure critical digital applications and infrastructure at the site are running smoothly, with the proper resilience in place, and are fully complaint and secure. You will also be empowered to drive continuous improvements while building your supply chain experience, gaining deep IT understanding, and applying that to accelerate your site’s digital journey!

Responsibilities

Drive Operational Excellence (25%)

• Ensure timely communication and remediation of IT system or infrastructure issues to prevent business impact.
• Implement proactive monitoring to identify potential issues early.
• Establish processes for effective communication and remediation in collaboration with site users and support teams.
• Contribute to digital portfolio reviews with key partners and support P&G’s “Smart from the Start” strategy for site expansions.

Ensure Strong Digital Stewardship and IT Controls (50%)

• Collaborate with the cybersecurity team to secure our IT environment and ensure compliance with industry standards.
• Implement a robust IT change strategy to prevent incidents.
• Achieve compliance with IT continuity assessments and ensure disaster recovery plans are in place.
• Work with service lines to address critical issues and improvement opportunities.

Lead and Deliver Value (25%)

• Lead at least one digital project annually to create site or category value.
• Initiate a minimum of one digital pilot each year using P&G Data Architecture and AI to deliver business value.

This role is critical in enhancing operational efficiency and driving digital innovation within the organization.

Job Qualifications

Qualifications (Expected):

Degree: Undergraduate qualifications or relevant professional experience in respective technical area.

• IT operations: Demonstrable experience in IT operations or a related role. Incident management/Change strategy/Problem management.
• IT Systems: Solid grasp of IT systems, hardware, and software.
• Integrated Risk Management: Understanding of IT compliance, governance and risk management.
• Project Management: Ability to successfully deliver small to medium projects with excellent collaboration.
• Collaboration/partner management: Ability to work effectively with a multi-functional team at the site, and broader teams across., to deliver operational excellence for the site.
• Leadership: Self-starter. Willingness and ability to challenge the status quo, learn continuously, and apply expertise to deliver business value.
• Fluent in English.

Qualifications (Preferred):

• Understanding of IT infrastructure (Network, Voice, PC, Servers etc.) and experience in managing IT operations in a live environment.
• Experience in leading and managing projects.
• Understanding of cybersecurity and business continuity.
• Certified in CISA, ITIL Foundation, CCNA, PMP.
• Programming knowledge and experience desired, i.e., Python, SQL, C/C , C#, etc.

Success Criteria (Base Job Expectation)

• 100% team safety qualification and safety program participation with 0 safety incidents
• Stewardship/Compliance: Global Internal Audit IT Audit Score> 7.5, 0 GIA overdue major issues.
• In process IT metrics: IT MAGICS>90%, 100% MAGICS defects closure; IT Compliance projects (e.g., Windows CE, DCOM), ITCP revision and test failovers completion.
• Operational Excellence and Business Continuity: Business Quality of Service (BQoS) <=2 Non-Quality Days (NQD)/month, unplanned downtime (metric TBC).

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary bonus (if applicable) benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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