Lead Virtual Block Specialist (Manheim)

Job Responsibilities:

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
• Support multiple lanes with multiple auctions across the country.
• Work with auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.
• Operate monitor virtually, work with auctioneer to review Simulcast bids.
• Provide arbitration and other vehicle announcements to support auctioneer.
• Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members.
• Monitor lane performance and troubleshoot issues with location IT Technicians.
• Provide training to assigned VBS team members.
• Virtual block specialist activities to fill in and as part of regular schedule.
• Collaborate with VBS leadership and virtual block specialist team members to identify issues, solve problems, improve, and measure client experience.
• Effectively sets an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Partner with the TSSC and Title HUBs for T/A support.
• Perform other duties as assigned by leadership.

Qualifications:

Minimum:

• High School Diploma/GED and 7 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; OR 9 years’ experience in a related field.
• Strong communication and interaction skills required.
• Effective time management, client service, and organizational skills required.

Preferred:

• Ability to serve as a team lead and be assigned to provide general guidance, direction, training, and technical assistance to less experienced associates.
• Proficient computer and software skills essential. AS400 experience preferred.
• Great problem-solving and organizational skills are essential.
• Ability to remain focused and composed during fast-paced sale-day activities.
• Ability to foster productive and professional internal and external business relationships.
• Strong communication and interaction skills required.
• Effective time management, client service, and organizational skills required.
Must possess a strong work ethic, ability to multi-task, and enjoy a fast paced, detail-oriented environment.

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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