What are the responsibilities and job description for the Office of CEO Service Manager/PM Support position at Information Technology Senior Management Forum?
Posted Date
3/10/2025
Description
Regular or Temporary:
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
Partner with Office of the CEO, Business Change Lead (BCL)/ Divisional Supplier Management Oversight (DSMO) to increase efficiency and improve quality of OCS operations by driving execution of business projects, consulting, designing and delivering communications and training as applicable, overseeing service management activities defined by TPRM*, and creating, producing and analyzing ongoing reports with very little leadership direction and working across many with diverse LOBs.Will ensure day-to-day oversight and management of assigned vendors and lead the completion of vendor risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned vendors with the understanding of the business unit’s sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM). Standards and Policies. Serve as a single point of supplier coordination and communication of activities and recommendation to management, Third Party Risk Operations Function (TPROF), and Supplier Service Management (SSM).
*****Role is not a remote opportunity. Office centric role -4 days in office.***
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Partner with DSMO, TPROF, Vendors, Office of CEO Technology, Office of CEO Business Owners, GCO and other key stakeholders to drive execution of multiple non-standard Archer services representing diverse LOBs across the Office of the CEO Business Unit.
- This requires all aspects of managing the vendor and may involve creating new services in Archer, identifying vendor risks and performance metrics, and continued follow-up on all service manager tasks to manage risk while ensuring quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings with very little oversight from DSMO.
- This requires facilitating and driving development of all new contracts and change requests, and ongoing monitoring to ensure contract compliance and proper invoicing for documented terms and conditions.
2. Partner with internal stakeholders and collaborate with data professionals across Truist to develop Office of CEO data & analytics reporting/dashboards and perform business analysis, lead Office of the CEO business projects and update project artifacts in applicable systems, oversee change management analysis and coordinate communications and training, as well as support technology change and incident management activities.
3. Ensures that program activities are on a path to deliver benefits realization.
4. Installs an appropriate risk management plan for the program.
5. Ensures collaboration across LOBs with key functional partners in the implementation of initiatives.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience
2. Ten years progressive related experience in either a consulting, project management or process improvement related role
3. Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
4. Demonstrated leadership in the implementation of complex programs and projects
5. Ability to bring clarity to ambiguous assignments
6. Demonstrated strong verbal and written communication skills
Preferred Qualifications:
1. Third Party Risk Management knowledge including experience with SAP Ariba, RSA Archer, and SharePoint in banking/financial services industry
2. Project Management Professional experience and related training/certification (PMP, Six Sigma, etc.)
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Occasionally (Less than 25% of the time)
Walking
Occasionally (Less than 25% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Type
Full-time
