What are the responsibilities and job description for the Computer Support Specialist (Project Assistant) Ref# 7846 position at Information Technology Services, Office of?
The duties that the incumbent of the vacancy will be expected to perform. Duties Description Under the direction of an IT Director, the Computer Support Specialist will be assigned to the Dedicated TAX Bureau within ITS Dedicated Support and will provide leadership for the Workplace Services team and support for development activities related to the DTF Modernization Program Specific duties include, but are not limited to: • Review and assign tickets within Workplace Services, triaging issues and insure proper ticket closures and resolution.• Take a lead in hardware refresh, onboarding, and access tasks related to DTF Modernization project• Troubleshoot software incidents which impact DTF Modernization Projects• Create and maintain reports to provide Executive type overview of DTF Modernization project support.• Support enterprise technology initiatives of the cluster utilizing technical expertise in the areas of hardware, software, and firmware. Incumbent must have a strong IT background and will be expected to have advanced technical working knowledge of desktop and mobile operating systems. An acute understanding of application software to include Microsoft Products, Windows Operating Systems, Active Directory, Wired and wireless network connectivity and its application to the business, video conferencing technology Assist the agency with reporting needs and data gathering. • Assist in diagnosing/troubleshooting, repairing, configuring, maintaining, deploying, and installing desktops, mobile devices, printers, and software in an Active Directory environment.• Assist in managing the enterprise network utilizing tools for system administration, network management, configuration management, asset management, etc. and technical expertise in the areas of hardware, software, and firmware.• Assist in configuring, maintaining, deploying, installing, and supporting telecommunication equipment. Understanding of various telecommunication devices and systems such as voice over IP, Mobile, Cellular, POTS, etc. is expected.• Establish and maintain a professional working relationship with the user community, co-workers, and management to effectively provide problem resolution services.• Assess users’ technology knowledge and provide education related to proper use of enterprise technology and software through documentation, training materials and/or 1-on-1 instruction. Consult with Talent Development staff regarding training options for users in need.• Develop and maintain documentation pertaining to operating procedures for new technologies.
The minimum qualifications required for this vacancy. Minimum Qualifications Five years of experience diagnosing/troubleshooting, repairing, configuring, maintaining, deploying, installing user endpoint devices for desktop and mobile operating systems including Windows OSPreferred Qualifications: • Five years of experience with programs administered by the Department of Taxation and Finance• Two years of experience using data erasure software and data wiping standardsThe following degrees may substitute for the general experience as indicated: • Associate’s degree and four years of experience• Associate’s degree including 15 semester credit hours in computer science and three years of experience• Bachelor’s degree and three years of experience• Bachelor’s degree including 15 semester credit hours in computer science and two years of experience• Master’s degree in computer science or related field substitutes for an additional year of experience• Doctorate in computer science or related field substitutes for an additional 2 years of experience
Additional comments regarding the vacancy. Additional Comments The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to applyBenefits of Working for NYSGenerous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.
Some positions may require additional credentials or a background check to verify your identity.
The minimum qualifications required for this vacancy. Minimum Qualifications Five years of experience diagnosing/troubleshooting, repairing, configuring, maintaining, deploying, installing user endpoint devices for desktop and mobile operating systems including Windows OSPreferred Qualifications: • Five years of experience with programs administered by the Department of Taxation and Finance• Two years of experience using data erasure software and data wiping standardsThe following degrees may substitute for the general experience as indicated: • Associate’s degree and four years of experience• Associate’s degree including 15 semester credit hours in computer science and three years of experience• Bachelor’s degree and three years of experience• Bachelor’s degree including 15 semester credit hours in computer science and two years of experience• Master’s degree in computer science or related field substitutes for an additional year of experience• Doctorate in computer science or related field substitutes for an additional 2 years of experience
Additional comments regarding the vacancy. Additional Comments The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to applyBenefits of Working for NYSGenerous benefits package, worth 65% of salary, including: Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.
Some positions may require additional credentials or a background check to verify your identity.
