AR Manager

Description

Get to Know Us

InfoSend has been a trusted provider of cutting-edge eBilling, ePayment, Data Processing, BillPrint & Mail services since 1996. Our services are designed to help organizations simplify their processes and streamline their operations. With strong presence in CA, TX, FL, IL, and MA, we are expanding rapidly and attracting top talent from across the country. Our team of over 230 dedicated professionals includes many long-term employees who are committed to delivering exceptional results for our clients.

At InfoSend, we pride ourselves on fostering a culture of belonging and inspiration. We believe in creating an environment where employees can thrive, achieve their full potential, and build fulfilling careers. We are deeply committed to diversity, collaboration, growth, and mobility, and we work hard to create an inclusive workplace where everyone can feel valued and respected. Join us today and become part of a team that is changing the game in the world of eBilling and beyond.

The Role

We are seeking a detail-oriented and experienced Accounts Receivable Manager to oversee our company's AR operations, ensuring timely and accurate invoicing, collections and cash applications. The AR Manager audits methods and procedures of the accounts receivable department to improve efficiency and accuracy. This role involves managing a team, maintaining strong client relationships, and ensuring compliance with company policies and financial regulations.

The ideal candidate will have strong leadership skills, a deep understanding of AR functions.

This is a fully onsite position at our Anaheim Corporate Office.

Monday-Friday 8am-4:30pm (Flexible Start Times)

We provide:

• Competitive Base Pay
• Comprehensive Benefits Package: Medical, Dental, Vision, and Life Insurance
• Supplemental insurance options
• Flexible Spending Account (FSA)
• 401(k) with generous company match
• Paid Time Off (PTO), Sick days, and Holiday pay
• A supportive work environment that values work-life balance
• Opportunities for professional growth and development
• Stability with a trusted company
• Employee Assistance Program (EAP)

Responsibilities:

• Manage and field questions from the AR team on a daily basis
• Manage and/or conduct the training of all new AR team members and provide ongoing mentorship and training to all AR team members
• Conduct AR staff performance reviews
• Develop and enforce AR policies and procedures to improve efficiency and mitigate risk
• Review and change pricing for current clients as appropriate
• Proactively review client pricing against their contract and multiple sugar threads to ensure accurate billing
• Collaborate and review with the Revenue Manager the client price increase process (CPI, Postal, and/or Contract Increases) and approve letters before they are sent to the client
• Manage the setup of new accounts
• Manage and approve the pricing setup of new program codes for current clients
• Prepare all first client invoices for review, approval and hand-off to AR staff as appropriate
• Manage client reference sheets creation/revisions accordingly
• Continuously monitor AR department CRM (Sugar) threads and ensure appropriate follow through on all department tasks
• Manage the collections process by regularly reviewing the AR Aging/Open Invoices reports, creating new or posting to existing Sugar threads for clients that have past due invoices where AR staff can reach out to the respective contacts for collection
• Monitor aging reports and implement strategies to minimize overdue balances and bad debt
• Manage the application of checks, cash receipts, scanned deposits in Chase and ACH payment applications in ERP
• Approve all manual invoices
• Collaborate with internal teams (Sales, Client Services, Etc.) to resolve billing disputes and improve payment timelines
• Various projects/reports for the Sales team as assigned
• Identify and implement automation and process enhancements to improve efficiency and accuracy
• Other duties as assigned

Qualifications:

• Bachelor’s degree in accounting or a related field and 2 years relevant work experience or 6 years relevant work experience required
• 3-5 years of management experience.
• Excellent verbal and written communication skills
• Ability to write in a polished and professional manner
• Must be proficient in Microsoft Word and Excel
• Must have a sense of urgency and ability to multi-task, prioritize and meet competing deadlines
• Team player, ability to work well with others
• Strong work ethic
• Organized and detail oriented, complete tasks in an accurate, meticulous and careful manner
• Must be able to pass a background check, E-Verify, and drug test

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Salary : $60,000 - $80,000