Billing Manager

***No Staffing Agencies. Will only consider interested candidates***

Company Description

InfoSend, Inc. has been providing innovative solutions for eBilling, ePayment, Data Processing, and BillPrint & Mail services since 1996. With over 250 million print and electronic documents delivered annually, InfoSend maintains an industry-best client retention and satisfaction rate. Our strategic locations across the US ensure efficient document delivery service and disaster recovery protection for our clients.

Role Description

This is a full-time onsite role for a Billing Manager at InfoSend, Inc.'s headquarters in Anaheim, CA. The Billing Manager will be responsible for overseeing AR operations, ensuring timely and accurate invoicing, collections and cash applications. The Accounts Receivable Manager will audit methods and procedures of the accounts receivable department to improve efficiency and accuracy. It will involve managing a team, maintaining strong client relationships and ensuring compliance with company policies and financial regulations.

• Manage and field questions from the AR team on a daily basis
• Manage and/or conduct the training of all new AR team members and provide ongoing mentorship and training to all AR team members
• Conduct AR staff performance reviews
• Develop and enforce AR policies and procedures to improve efficiency and mitigate risk
• Review and change pricing for current clients as appropriate
• Proactively review client pricing against their contract and multiple sugar threads to ensure accurate billing
• Collaborate and review with the Revenue Manager the client price increase process (CPI, Postal, and/or Contract Increases) and approve letters before they are sent to the client
• Manage the setup of new accounts
• Manage and approve the pricing setup of new program codes for current clients
• Prepare all first client invoices for review, approval and hand-off to AR staff as appropriate
• Manage client reference sheets creation/revisions accordingly
• Continuously monitor AR department CRM (Sugar) threads and ensure appropriate follow through on all department tasks
• Manage the collections process by regularly reviewing the AR Aging/Open Invoices reports, creating new or posting to existing Sugar threads for clients that have past due invoices where AR staff can reach out to the respective contacts for collection
• Monitor aging reports and implement strategies to minimize overdue balances and bad debt
• Manage the application of checks, cash receipts, scanned deposits in Chase and ACH payment applications in ERP
• Approve all manual invoices
• Collaborate with internal teams (Sales, Client Services, Etc.) to resolve billing disputes and improve payment timelines
• Various projects/reports for the Sales team as assigned
• Identify and implement automation and process enhancements to improve efficiency and accuracy[DR2]
• Other duties as assigned

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field and 2 years relevant work experience or 6 years relevant work experience required
• 3-5 years of management experience
• Analytical Skills and Finance expertise
• Invoicing and Credit Management experience
• Accounting knowledge
• Excellent organizational and time management skills
• Ability to work independently
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Word and Excel

We provide:

• Competitive Base Pay ($60,000-$80,000/year depending on experience)
• Comprehensive Benefits Package: Medical, Dental, Vision, and Life Insurance
• Supplemental insurance options
• Flexible Spending Account (FSA)
• 401(k) with generous company match
• Paid Time Off (PTO), Sick days, and Holiday pay
• A supportive work environment that values work-life balance
• Opportunities for professional growth and development
• Stability with a trusted company
• Employee Assistance Program (EAP)

***No staffing agencies. Will only consider interested candidates only.***