What are the responsibilities and job description for the Customer Service Coordinator position at Infosoft, Inc.?
Job Title: Customer Service Coordinator
Pay Rate: $19/Hr
Duration: 12 Months
Location: Cary, NC (Hybrid - 2 Days Remote, 3 Days Onsite) - Fully Onsite for 1st Month during training
Shift timing - 11 AM to 8 PM Eastern time - Monday to Friday
Note: After training, HM will work with you to select 2 days working from home.
This position is for the Healthcare Diagnostics division.
We are looking for a Customer Service Coordinator.
- Acting as a Customer service facilitator, the Customer Care Coordinator will partner with Clients customers, the Internal Technical Support team and Field personnel to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care.
- Effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts that may delay resolution.
- Accountable for delivering world-class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time-sensitive workload.
- Will report to the Zone Operations Manager and will be part of a team focused on customer success.
Requirements:
- Atleast High School/GED preferably Degree (Bachelor's Degree or Associate's Degree) with 2-5 years experience in a customer relationship-related role, in a fast-paced environment
- Positive attitude and passion for customer service.
- Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
- Experience communicating ideas and rationale to internal teams and customers.
- Must have excellent interpersonal skills, interact favorably with others, and be skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
- Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues.
- Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
- Associate degree or equivalent experience required
- Ability to professionally investigate and respond to requests in a timely manner
- Strong communication skills and adaptability to change
- Ability to think at a high level and apply business concepts.
- Experience to anticipate customer needs.
- A history of acting as a collaborative team player with cross-functional teams.
- An interest in solving problems that don’t have obvious solutions.
Salary : $19
